Returns Policy

Returns Policy

We understand the risks of buying online and will work with you wherever possible to ensure a satisfactory outcome. Pens are a very personal item and we fully understand that not all pens will suit all people, if a pen does not fit well in your hand or you just don't like the look of it, contact us on: contact@penclassics.nz and we will try and help you out in accordance with the terms below. In short, where the product is in original condition we will do what we can for you.


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we may not be able to offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

We will fulfil all our obligations under the consumer guarantees act. However, change of mind refunds are at our discretion. We will work without wherever possible to ensure a satisfactory outcome, however we reserve the right to deny a refund or charge up to a 10% restocking fee.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@penclassics.nz.

Clearance items (if applicable)
Only non clearance priced items may be refunded, unfortunately clearance items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at

contact@penclassics.nz.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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