COVID-19

UPDATED 2240 25/03/20 – New information suggests that courier services will be reserved for essential goods only. If you're visiting this site I suspect you share our belief that fine stationery is essential – but we cannot in good faith declare ourselves an essential business to anyone outside of our incredible community. 

At this stage we will not be shipping out new orders until we receive definite confirmation that we are able to continue shipping reliably. 

Any orders placed at this stage will be fulfilled after the lockdown finishes. We have also contacted all customers with outstanding orders to offer to either wait, or to cancel their order – if you have not received this email please check your spam folder

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Below is the text of a newsletter we sent Monday 23/3. Any updates to this information will be posted at the top of this page and highlighted.

COVID-19 and a little pen shop at the bottom of the world

We are living in uncertain times, and it is certainly not business as usual.

How better to deal with uncertainty than put pen to paper... In this case, fingers to keys. As you are no doubt aware, the New Zealand government has announced a shift towards full self-isolation. So what does this lockdown mean for us?

Business
Operating from home is suddenly an advantage – we can be with our stock and self-isolated. Our plan is to remain open as long as we can – however, there is a lot of uncertainty about how we fit into the needs of the country. We can pass parcels to our delivery partners without any contact and maintaining 2m distance quite easily. But we’re also not an essential service. You can see the ambiguity we’re currently operating in.
  
Stock will be impacted; our New Zealand and Australian distributors are having to close in response to this situation. We have ordered some last-minute bits and pieces to at least stem the shortages but out of stock may be the new norm for some brands, at least for now.
   
Currently, our international partners are closing on a case by case basis so some supply may be possible but not across all brands.
   
Couriers   
Couriers are deemed an essential service and will keep operating. There are some changes to how signature and non-signature deliveries work. New Zealand Couriers and CourierPost have both provided similar advice:
   
For signature parcels   
The courier will knock on the door as usual and step back two metres (or as far back as safe). They will wait for someone to come to the door and greet them as usual. They will then ask for the recipient’s name (to record proof of delivery) and leave the parcel on the doorstep. The person receiving the parcel will not sign for the delivery directly.
    
If no one comes to the door and there is no Parcel Leave service in place, the courier will follow the standard process which is to leave a card to call, with details of the delivery and return the parcel to the depot.
    
For non-signature parcels
The courier will knock on the door as usual and step back two metres (or as far back as safe). They will wait for someone to come to the door and greet them as usual. If no one comes to the door, the courier will follow the standard process which is to leave the item in a safe place or leave a card to call and return to the depot if there is no safe place.

Shipping and Precautions  
The latest research suggests that the COVID-19 Coronavirus can only survive on cardboard for 24 hours. All our parcels ship on overnight services, meaning that most handling occurs more than 24 hours before delivery.

If you are concerned or are caring for someone who is immunocompromised, we suggest not handling received packages for 24 hours after delivery and washing your hands thoroughly after doing so.

We will also be taking the added precaution of ‘resting’ all wrapped orders for 24 hours before allowing courier pick up. This precaution will add to the expected turnaround of order but is an added safety measure.

Stay safe out there – René.

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